> ## Documentation Index > Fetch the complete documentation index at: https://docs.peerlogic.com/llms.txt > Use this file to discover all available pages before exploring further. # Privacy Policy > How Peerlogic collects, uses, shares and protects personal information through its website, platform and apps, and how to exercise your privacy rights. Peerlogic Technologies, Inc. ("Peerlogic", "we") provides AI-enabled phone, call-intelligence and patient-engagement services to dental practices in the United States and Canada. This Privacy Policy explains how we handle personal information when you visit peerlogic.com, use the Peerlogic platform, web and mobile applications and desktop softphone (the "Services"), or otherwise interact with us. ## 1. Two kinds of data, two sets of rules **Patient and caller data.** When a dental practice uses the Services, we record, transcribe and analyze its calls on the practice's behalf. The practice is the covered entity or controller of that data, and we process it only on its instructions under our Data Processing Addendum and Business Associate Agreement. If you are a patient or caller of a dental practice that uses Peerlogic and want to access, correct or delete information about you, contact the practice directly; we will assist them in responding. This Privacy Policy does not govern that data. **Everything else.** This Privacy Policy governs personal information we collect about website visitors, prospects, customer users and administrators, event attendees, job applicants and anyone who contacts us. ## 2. Information we collect * **Information you give us:** name, work email, phone number, company and role when you request a demo, open an account, submit a support ticket, subscribe to updates or apply for a job; billing contact details for customer accounts. * **Information from your use of the Services:** login activity, features used, device and browser type, IP address, operating system, approximate location derived from IP address, crash and performance data, and in-app support interactions. * **Cookies and similar technologies** on our website and web app, used for sign-in, preferences, security, analytics and (on the public website) advertising measurement. You can control cookies through your browser; disabling essential cookies will prevent sign-in. * **Information from others:** business contact details from partners, resellers, dental-industry data providers and public sources; integration data from practice-management systems a customer connects. We do not knowingly collect personal information from children under 16, and the Services are not directed to them. ## 3. How we use it To provide, secure and support the Services; to set up and manage customer accounts and billing; to respond to inquiries; to send service, security and billing communications; to send marketing about Peerlogic products to business contacts, which you can opt out of at any time; to analyze usage and improve the Services; to detect, prevent and investigate fraud, abuse and security incidents; to comply with law; and for the purposes described when we collect the information. ## 4. How we share it * **Service providers (subprocessors)** that host, deliver, support and analyze the Services on our behalf, listed on the [Subprocessors](https://docs.peerlogic.com/legal/subprocessors.md) page, under contracts that limit their use of the information. * **Partners and resellers** involved in selling or supporting your account, where you or your practice have a relationship with them. * **Integrations you enable**, such as practice-management, scheduling or payment systems, which receive the data needed to make the integration work. * **Legal and safety:** when required by law, subpoena or legal process; to enforce our agreements; or to protect the rights, property or safety of Peerlogic, our customers or others. * **Business transfers:** in connection with a merger, acquisition, financing or sale of assets, subject to this Privacy Policy. We do not sell personal information and do not share it for cross-context behavioral advertising as those terms are defined under California law. ## 5. Retention We keep personal information for as long as needed for the purposes above, for the life of a customer account and a reasonable period after, and as required by law, tax and accounting rules or to resolve disputes. Data processed on behalf of customers is retained and deleted on the schedule in the Data Processing Addendum. ## 6. Security We protect personal information with administrative, technical and physical safeguards appropriate to its sensitivity, including encryption in transit and at rest, access controls with multi-factor authentication, logging and monitoring, and security training for our personnel. The measures we maintain for customer data are summarized in the Data Processing Addendum. No system is perfectly secure; if we become aware of a security incident affecting your personal information, we will notify you as required by law. ## 7. Your choices and rights * **Marketing:** unsubscribe from any marketing email using the link in the message, or email [privacy@peerlogic.com](mailto:privacy@peerlogic.com). You will still receive service and billing communications for an active account. * **Access, correction, deletion and portability:** you may request a copy of the personal information we hold about you, ask us to correct or delete it, or ask for it in a portable format. Customer users should first contact their account administrator, who controls their account. * **California residents** have the rights described above under the CCPA/CPRA, the right to know the categories of information collected and shared, and the right not to be discriminated against for exercising them. We do not sell or share personal information. Authorized agents may submit requests on your behalf with proof of authorization. * **Canadian residents** have the right under PIPEDA and provincial law to access and correct their personal information and to withdraw consent, subject to legal and contractual restrictions. Our Privacy Officer can be reached at the contact below. * **Other U.S. states:** residents of states with comprehensive privacy laws may exercise the equivalent rights those laws provide. To exercise a right, email [privacy@peerlogic.com](mailto:privacy@peerlogic.com). We will verify your identity, respond within the time the applicable law requires (generally 30 to 45 days), and explain any reason we cannot fulfil a request. If we deny your request, you may appeal by replying to our response. ## 8. Where we process data Peerlogic is based in the United States and stores and processes personal information there. If you are in Canada, your information will be transferred to and processed in the United States, where it may be accessible to U.S. authorities under U.S. law. ## 9. Third-party sites Our website and Services may link to third-party sites and services we do not control. Their privacy practices are governed by their own policies. ## 10. Changes to this policy We will post changes here with a new version and effective date and will provide additional notice (for example, by email to account administrators) for material changes. Prior versions are listed on the [Version history](https://docs.peerlogic.com/legal/version-history.md) page. ## 11. Contact us Peerlogic Technologies, Inc. 7633 E. Acoma Drive, Suite 103 Scottsdale, Arizona 85260 [privacy@peerlogic.com](mailto:privacy@peerlogic.com) ## Related topics - [Version history](https://docs.peerlogic.com/legal/version-history.md) - [Acceptable Use Policy](https://docs.peerlogic.com/legal/acceptable-use-policy.md) - [Billing Policy and Hardware Policy](https://docs.peerlogic.com/legal/billing-and-hardware.md) - [Support Policy and Service Level Agreement](https://docs.peerlogic.com/legal/support-and-sla.md) - [Data Processing Addendum](https://docs.peerlogic.com/legal/data-processing-addendum.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.