> ## Documentation Index
> Fetch the complete documentation index at: https://docs.peerlogic.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Forward calls to an external number

> Route calls from a Peerlogic Voice number to an external phone number during a selected time frame.

Change the routing for a Peerlogic Voice number so calls go to an external phone number during a selected time frame.

## Before you begin

* Sign in to the Peerlogic Portal with Office Manager credentials.
* Identify the Peerlogic Voice number and time frame you want to update.
* Repeat this procedure for every number that needs the same routing change.

## Procedure

<Steps>
  <Step title="Open Inventory">
    In the Peerlogic Portal, select **Inventory**.

    <Frame caption="Open Inventory in the Peerlogic Portal.">
      <img src="https://mintcdn.com/peerlogic-tech/9FnCh5TPf8qbHPOn/images/peerlogic-voice/calling/forward-calls-to-an-external-number/01-open-inventory.png?fit=max&auto=format&n=9FnCh5TPf8qbHPOn&q=85&s=182c72106cf0d1734d8f4e352ecaa2d9" alt="Peerlogic Portal navigation with Inventory highlighted" width="1024" height="149" data-path="images/peerlogic-voice/calling/forward-calls-to-an-external-number/01-open-inventory.png" />
    </Frame>
  </Step>

  <Step title="Select the number">
    Select the phone number whose calls you want to forward.

    <Frame caption="Select the phone number whose routing you want to change.">
      <img src="https://mintcdn.com/peerlogic-tech/9FnCh5TPf8qbHPOn/images/peerlogic-voice/calling/forward-calls-to-an-external-number/02-select-phone-number.png?fit=max&auto=format&n=9FnCh5TPf8qbHPOn&q=85&s=1092e76ba1f0e37127669ca2b50d8761" alt="Inventory list with a phone number highlighted" width="1024" height="236" data-path="images/peerlogic-voice/calling/forward-calls-to-an-external-number/02-select-phone-number.png" />
    </Frame>
  </Step>

  <Step title="Select the time frame">
    Open the time frame during which calls should go to the external number.

    <Frame caption="Open the time frame that should route calls externally.">
      <img src="https://mintcdn.com/peerlogic-tech/9FnCh5TPf8qbHPOn/images/peerlogic-voice/calling/forward-calls-to-an-external-number/03-select-time-frame.png?fit=max&auto=format&n=9FnCh5TPf8qbHPOn&q=85&s=2db5c08e0d354265f0bfbbfaa76f1b75" alt="Phone number routing editor with the Business Hours time frame highlighted" width="1024" height="1018" data-path="images/peerlogic-voice/calling/forward-calls-to-an-external-number/03-select-time-frame.png" />
    </Frame>
  </Step>

  <Step title="Choose the routing treatment">
    In **Treatment**, select **PSTN Number**.

    <Frame caption="Set the time frame treatment to PSTN Number.">
      <img src="https://mintcdn.com/peerlogic-tech/9FnCh5TPf8qbHPOn/images/peerlogic-voice/calling/forward-calls-to-an-external-number/04-select-pstn-treatment.png?fit=max&auto=format&n=9FnCh5TPf8qbHPOn&q=85&s=3c0267ea1a52ad2d4eb5e5e736a7cfcd" alt="Treatment menu set to PSTN Number for the selected time frame" width="1024" height="193" data-path="images/peerlogic-voice/calling/forward-calls-to-an-external-number/04-select-pstn-treatment.png" />
    </Frame>
  </Step>

  <Step title="Enter the destination">
    In **Destination**, enter the external phone number. Include the `1` prefix before the number.

    <Frame caption="Enter the external destination with the 1 prefix.">
      <img src="https://mintcdn.com/peerlogic-tech/9FnCh5TPf8qbHPOn/images/peerlogic-voice/calling/forward-calls-to-an-external-number/05-enter-destination.png?fit=max&auto=format&n=9FnCh5TPf8qbHPOn&q=85&s=b8c3488e63dcf92faac18c273d393360" alt="Destination field containing an external phone number with the 1 prefix" width="1024" height="206" data-path="images/peerlogic-voice/calling/forward-calls-to-an-external-number/05-enter-destination.png" />
    </Frame>
  </Step>

  <Step title="Save the routing change">
    Select **Save**.

    <Frame caption="Save the updated routing configuration.">
      <img src="https://mintcdn.com/peerlogic-tech/9FnCh5TPf8qbHPOn/images/peerlogic-voice/calling/forward-calls-to-an-external-number/06-save-routing.png?fit=max&auto=format&n=9FnCh5TPf8qbHPOn&q=85&s=dfb3a98ebf60702c4872b0a800dbd9fe" alt="Save button beneath the updated time frame routing" width="1024" height="388" data-path="images/peerlogic-voice/calling/forward-calls-to-an-external-number/06-save-routing.png" />
    </Frame>
  </Step>
</Steps>

<Note>
  Unless you use a **Specific Dates/Ranges** time frame, restore the normal routing when you no longer want calls forwarded to the external number.
</Note>

## Verify

Call the Peerlogic Voice number you updated and confirm that the call reaches the external destination during the selected time frame.

## Related

* [Create a time frame](/peerlogic-voice/calling/create-a-time-frame)
* [Contact Peerlogic Support](https://support.peerlogic.com/contact/)


## Related topics

- [Create a time frame](/peerlogic-voice/calling/create-a-time-frame.md)
- [Change business hours](/peerlogic-voice/calling/change-business-hours.md)
- [Peerlogic Voice](/peerlogic-voice.md)
- [Port numbers away from Peerlogic](/peerlogic-voice/onboarding/port-numbers-away.md)
- [Port your numbers to Peerlogic](/peerlogic-voice/onboarding/port-numbers-to-peerlogic.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.