> ## Documentation Index
> Fetch the complete documentation index at: https://docs.peerlogic.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use Do Not Disturb

> Turn Do Not Disturb on or off for a supported Peerlogic Voice desk phone.

Turn on Do Not Disturb (DND) when you do not want your supported Peerlogic Voice desk phone to ring for incoming calls. While DND is active, calls offered to this phone are not presented for you to answer.

<Warning>
  DND changes your availability for direct calls and calls offered through a ring group or queue. Other phones may continue to ring, or the call may follow a configured fallback such as voicemail. If this phone is the only expected answering destination, enabling DND can prevent a caller from reaching a person.
</Warning>

## Before you begin

* Confirm that your phone displays a **DND** key or menu option.
* Confirm where unanswered calls to your extension are configured to go.
* Confirm that another person or destination can cover shared ring-group or queue calls when needed.
* Finish or park any active call before changing DND mode.

## Turn on Do Not Disturb

<Steps>
  <Step title="Select DND">
    On the phone's idle screen, select **DND**.

    <Frame caption="Select DND from the phone's idle screen.">
      <img src="https://mintcdn.com/peerlogic-tech/hfeQfeMa0pGqZgiq/images/peerlogic-voice/calls/use-do-not-disturb/01-dnd-button.png?fit=max&auto=format&n=hfeQfeMa0pGqZgiq&q=85&s=d3ac712c606cef33dfcd238e210d364e" alt="Peerlogic Voice desk phone idle screen with the DND button highlighted" width="1024" height="599" data-path="images/peerlogic-voice/calls/use-do-not-disturb/01-dnd-button.png" />
    </Frame>
  </Step>

  <Step title="Confirm DND is active">
    Look for the DND status icon or an on-screen message confirming that DND mode is enabled.

    <Frame caption="The phone displays a DND icon and a DND mode is enabled message.">
      <img src="https://mintcdn.com/peerlogic-tech/hfeQfeMa0pGqZgiq/images/peerlogic-voice/calls/use-do-not-disturb/02-dnd-enabled.png?fit=max&auto=format&n=hfeQfeMa0pGqZgiq&q=85&s=88f32e01489a94831d959ee0bce7bdf4" alt="Peerlogic Voice desk phone showing the DND mode is enabled message" width="1024" height="592" data-path="images/peerlogic-voice/calls/use-do-not-disturb/02-dnd-enabled.png" />
    </Frame>
  </Step>
</Steps>

## Turn off Do Not Disturb

Select **DND** again. Confirm that the DND status icon or message disappears.

<Warning>
  DND remains active until you turn it off. It does not expire automatically. The source says incoming calls route to voicemail while DND is active. Because direct extensions, ring groups, and queues can use different routing, test the actual caller experience before relying on DND.
</Warning>

## Verify

Call your extension from another phone. When DND is active, confirm that the desk phone does not ring and the call follows the intended routing. Turn DND off and place another test call to confirm that the phone rings again.

If this phone receives ring-group or queue calls, test that path separately. Confirm that another intended destination rings and that the caller reaches the correct fallback when nobody answers.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="What does DND do?">
    DND silences this phone so it does not ring when a call is offered. The legacy source says calls to your extension go to voicemail. Your actual destination can differ when your extension, ring group, or queue uses another configured route.
  </Accordion>

  <Accordion title="How long does DND stay on?">
    DND stays active until you manually turn it off. It does not turn off after a call or at the end of the day.
  </Accordion>

  <Accordion title="What phones offer a DND option?">
    The legacy source says corded phones offer DND and lists the Yealink T54W and T33G as examples. Availability and the key location depend on the phone model and its configuration.
  </Accordion>

  <Accordion title="What happens to ring-group or queue calls?">
    This phone does not ring for a call offered while DND is active. Depending on the shared route, another member may ring, the caller may continue waiting, or the call may follow the group's fallback. Do not assume DND is the same as signing out of a ring group or queue. Ask your Peerlogic Voice administrator which availability control to use.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="My phone does not show DND">
    The source says corded phones provide a DND option and gives the Yealink T54W and T33G as examples. The label and location can depend on the phone model and configuration. Check the phone's menu. If the option is still unavailable, contact your Peerlogic Voice administrator.
  </Accordion>

  <Accordion title="Calls do not go where I expect">
    Turn DND off, then contact your Peerlogic Voice administrator or [Peerlogic Support](https://support.peerlogic.com/contact/) to review the extension, ring-group, or queue routing.
  </Accordion>
</AccordionGroup>

## Related

* [Peerlogic Voice overview](/peerlogic-voice)
* [Contact Peerlogic Support](https://support.peerlogic.com/contact/)


## Related topics

- [Organization, practice, and resource IDs](/concepts/organizations-and-practices.md)
- [Analyze opportunities](/guides/analyze-opportunities.md)
- [How Peerlogic data fits together](/concepts/data-model.md)
- [Receive webhook events](/guides/webhooks-and-subscriptions.md)
- [Report an incorrect spam label](/peerlogic-voice/troubleshooting/remove-spam-label.md)


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