Create escalate

curl --request POST \
  --url https://api.prod.peerlogic.com/api/conversations/{id}/escalate/ \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "note": "<string>"
}
'

import requests

url = "https://api.prod.peerlogic.com/api/conversations/{id}/escalate/"

payload = { "note": "<string>" }
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({note: '<string>'})
};

fetch('https://api.prod.peerlogic.com/api/conversations/{id}/escalate/', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.prod.peerlogic.com/api/conversations/{id}/escalate/",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'note' => '<string>'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.prod.peerlogic.com/api/conversations/{id}/escalate/"

	payload := strings.NewReader("{\n  \"note\": \"<string>\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.prod.peerlogic.com/api/conversations/{id}/escalate/")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"note\": \"<string>\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.prod.peerlogic.com/api/conversations/{id}/escalate/")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"note\": \"<string>\"\n}"

response = http.request(request)
puts response.read_body

{
  "action_required": true,
  "caller_name": "<string>",
  "current_type": "static",
  "end_time": "2023-11-07T05:31:56Z",
  "escalated_at": "2023-11-07T05:31:56Z",
  "escalation_reason": "<string>",
  "escalations": [
    {
      "notes": [
        {
          "conversation_id": "<string>",
          "created_at": "2023-11-07T05:31:56Z",
          "created_by": "<string>",
          "id": "<string>",
          "is_from_escalation": true,
          "note": "<string>",
          "note_type": "system"
        }
      ],
      "id": "<string>",
      "created_at": "2023-11-07T05:31:56Z",
      "escalation_type": "aimee_initiated"
    }
  ],
  "id": "<string>",
  "is_action_required": "<string>",
  "messages": [
    {
      "conversation_id": "<string>",
      "created_by": "<string>",
      "direction": "inbound",
      "id": "<string>",
      "message_time": "2023-11-07T05:31:56Z",
      "origin_type": "system_static",
      "is_viewed": true,
      "patient_phone_number": "<string>",
      "system_phone_number": "<string>",
      "text": "<string>",
      "is_webchat": true,
      "is_voicechat": true,
      "is_deleted": true,
      "deleted_at": "2023-11-07T05:31:56Z",
      "deleted_by": "<string>",
      "media": "<string>"
    }
  ],
  "messages_stats": "<string>",
  "most_recent_inbound_message_time": "2023-11-07T05:31:56Z",
  "most_recent_message_time": "2023-11-07T05:31:56Z",
  "notes": [
    {
      "conversation_id": "<string>",
      "created_at": "2023-11-07T05:31:56Z",
      "created_by": "<string>",
      "id": "<string>",
      "is_from_escalation": true,
      "note": "<string>",
      "note_type": "system"
    }
  ],
  "opportunity": {
    "created_at": "2023-11-07T05:31:56Z",
    "first_follow_up_call_id": "<string>",
    "followed_up_at": "2023-11-07T05:31:56Z",
    "id": "<string>",
    "is_open": true,
    "modified_at": "2023-11-07T05:31:56Z",
    "status": "success",
    "trigger_type": "missed_call"
  },
  "originating_call": {
    "call_connection": "missed",
    "call_direction": "inbound",
    "call_start_time": "2023-11-07T05:31:56Z",
    "id": "<string>",
    "patients": [
      {
        "address_line_1": "<string>",
        "address_line_2": "<string>",
        "date_of_birth": "2023-12-25",
        "email": "jsmith@example.com",
        "id": "<string>",
        "is_active": true,
        "name": "<string>",
        "name_first": "<string>",
        "name_last": "<string>",
        "name_middle": "<string>",
        "phone_fax": "<string>",
        "phone_home": "<string>",
        "phone_mobile": "<string>",
        "phone_number": "<string>",
        "phone_work": "<string>",
        "placeholder": "<string>",
        "pms_created_at": "2023-11-07T05:31:56Z",
        "zip_code": "<string>"
      }
    ],
    "sip_callee_extension": "<string>",
    "sip_callee_number": "<string>",
    "sip_caller_extension": "<string>",
    "sip_caller_number": "<string>"
  },
  "origination_type": "static",
  "patient_phone_number": "<string>",
  "patients": [
    {
      "address_line_1": "<string>",
      "address_line_2": "<string>",
      "date_of_birth": "2023-12-25",
      "email": "jsmith@example.com",
      "id": "<string>",
      "is_active": true,
      "name": "<string>",
      "name_first": "<string>",
      "name_last": "<string>",
      "name_middle": "<string>",
      "phone_fax": "<string>",
      "phone_home": "<string>",
      "phone_mobile": "<string>",
      "phone_number": "<string>",
      "phone_work": "<string>",
      "placeholder": "<string>",
      "pms_created_at": "2023-11-07T05:31:56Z",
      "zip_code": "<string>"
    }
  ],
  "practice_id": "<string>",
  "recording_url": "<string>",
  "resolutions": [
    {
      "notes": [
        {
          "conversation_id": "<string>",
          "created_at": "2023-11-07T05:31:56Z",
          "created_by": "<string>",
          "id": "<string>",
          "is_from_escalation": true,
          "note": "<string>",
          "note_type": "system"
        }
      ],
      "id": "<string>",
      "created_at": "2023-11-07T05:31:56Z",
      "resolution_type": "booked",
      "appointment": {
        "id": 123,
        "appointment_start_at": "2023-11-07T05:31:56Z",
        "appointment_end_at": "2023-11-07T05:31:56Z",
        "approximate_total_amount": "<string>",
        "approximate_total_currency": "<string>",
        "confirmed_at": "2023-11-07T05:31:56Z",
        "did_patient_miss": true,
        "is_active": true,
        "is_new_patient": true,
        "note": "<string>",
        "patient_id": "<string>",
        "booked_by_patient_id": "<string>",
        "pms_created_at": "2023-11-07T05:31:56Z",
        "practice": "<string>",
        "procedures": "<string>",
        "status": "SCHEDULED",
        "appointment_type": {
          "id": "<string>",
          "name": "<string>",
          "duration_in_minutes": 123,
          "practice": "<string>",
          "descriptors": [
            {
              "name": "<string>",
              "code": "<string>",
              "id": "<string>",
              "active": true
            }
          ],
          "peerlogic_appointment_types": "<string>",
          "mappings": "<string>",
          "is_bookable_online": true,
          "is_disabled_in_peerlogic": true,
          "effective_is_bookable_online": "<string>",
          "has_availability_schedule": true
        },
        "booked_peerlogic_appointment_type": {
          "id": "<string>",
          "name": "Consultation",
          "display_name": "<string>"
        },
        "patient": {
          "address_line_1": "<string>",
          "address_line_2": "<string>",
          "date_of_birth": "2023-12-25",
          "email": "jsmith@example.com",
          "id": "<string>",
          "is_active": true,
          "name": "<string>",
          "name_first": "<string>",
          "name_last": "<string>",
          "name_middle": "<string>",
          "phone_fax": "<string>",
          "phone_home": "<string>",
          "phone_mobile": "<string>",
          "phone_number": "<string>",
          "phone_work": "<string>",
          "placeholder": "<string>",
          "pms_created_at": "2023-11-07T05:31:56Z",
          "zip_code": "<string>"
        },
        "provider": {
          "id": "<string>",
          "name": "<string>",
          "email": "jsmith@example.com",
          "phone_number": "<string>",
          "is_active": true
        },
        "operatory": {
          "name": "<string>",
          "id": "<string>",
          "display_name": "<string>"
        }
      },
      "resolver_type": "aimee"
    }
  ],
  "resolved_at": "2023-11-07T05:31:56Z",
  "resolved_by": {
    "id": "<string>",
    "name": "<string>",
    "email": "jsmith@example.com"
  },
  "responsive_outreach_escalation_type": "aimee_initiated",
  "responsive_outreach_resolution_type": "booked",
  "responsive_outreach_status": "working_aimee",
  "start_time": "2023-11-07T05:31:56Z",
  "status": "open",
  "system_phone_number": "<string>",
  "is_webchat": true,
  "is_voicechat": true,
  "customer_satisfaction": "<string>"
}

{
  "error": "Aimee is not enabled for this Conversation's practice"
}

{
  "detail": "'Authorization' header is required"
}

{
  "detail": "You do not have permission to perform this action."
}

{
  "detail": "No Conversation matches the given query."
}

{
  "error": "This conversation is not able to be escalated."
}