These two policies are incorporated into the Peerlogic Master Service Agreement (“MSA”) under its Section 7. The MSA controls on all commercial terms; nothing here changes fees, the Term, the Minimum Commitment or the cause-and-cure process.

Billing Policy

This Billing Policy applies to every Order under the MSA. Fees, due dates, the Minimum Commitment, late charges and payment-default remedies are set by the MSA; this policy covers how invoicing and collection work.

1. Invoicing

Recurring fees are invoiced in advance on the billing cycle set in the Initial Order (annual unless otherwise specified in the Order), measured from the Effective Date or a restart date under MSA Section 3.1. Variable usage is invoiced monthly in arrears. One-time fees are invoiced as the Order specifies. Usage charges apply to every call accepted by Peerlogic or its carriers for termination, whether or not the call is completed to the called party. Invoices are delivered electronically to the billing email designated in the MSA signature block and are due on delivery unless the Order states different payment terms.

2. Automatic payment

Customer keeps a valid, authorized ACH account or credit card on file and completes the payment processor’s authorization. Peerlogic initiates collection of properly invoiced amounts, including recurring fees, usage charges and taxes, on the invoice due date. Bank processing time does not extend the due date; a collection initiated when due and settled in the ordinary course is a timely payment.

3. Failed or declined payments

A declined, returned or failed payment does not satisfy the payment obligation. Peerlogic may retry collection and will notify Customer of the failure. Customer must update invalid payment details promptly. Withdrawing a payment authorization does not end the MSA or discharge amounts due; Customer must provide another authorized payment method. A returned-payment charge applies only if disclosed in the Order and permitted by law and payment-network rules.

4. Billing disputes

Customer may dispute an invoice in good faith by written notice to billing@peerlogic.com within 30 days after invoice delivery, stating the amount disputed and the reason. Undisputed amounts remain due. Peerlogic will investigate and correct confirmed errors by refund or credit within 15 business days. Peerlogic will not suspend or terminate Services over a good-faith disputed amount while the parties cooperate to resolve it.

5. Late charges

Overdue, undisputed amounts accrue simple interest at the lesser of 1.5% per month or the maximum lawful rate (MSA Section 6.4).

6. Payment default

For unpaid, undisputed amounts Peerlogic may send a payment-default notice; Services may be suspended 10 full days after receipt and terminated 15 full days after receipt if payment is still outstanding (MSA Section 4.3). Suspension does not stop fees from accruing; during a suspension Peerlogic will, on Customer’s written request, make Customer Data available for export as provided in MSA Section 4.6. Reactivation after suspension for nonpayment may require payment in full and a reactivation fee of $50 if disclosed in the Order.

7. Taxes

Customer pays applicable sales, use and similar transaction taxes and disclosed telecommunications charges. Tax-exempt customers must provide a valid exemption certificate before the first invoice is issued.

8. Changes

Peerlogic may update this policy on reasonable written notice under MSA Section 7. Updates do not change fees, due dates, the Minimum Commitment or any other commercial term of the MSA.

Hardware Policy

This Hardware Policy applies to physical telecommunications equipment (“Hardware”) purchased under an Order governed by the MSA. Leased Hardware is governed by MSA Section 2.3, which requires its return within fourteen (14) days after the Services end; Sections 1, 4 and 5 below also apply to leased Hardware while it is in Customer’s possession.

1. Delivery

Peerlogic ships Hardware to the covered locations listed in the Order. Shipping charges are stated in the Order or invoiced at cost. Delivery occurs when the carrier delivers to the location. Customer inspects shipments and reports missing or visibly damaged items in writing within 10 business days of delivery; Peerlogic will replace items reported in that window at no charge.

2. Risk of loss

Risk of loss, theft and damage passes to Customer on delivery.

3. Title

Title to purchased Hardware passes to Customer when the purchase price is paid in full.

4. Warranty

Purchased Hardware carries the manufacturer’s warranty, which Peerlogic passes through to Customer to the extent the manufacturer permits; Peerlogic will facilitate warranty claims and returns. Peerlogic makes no other Hardware warranty (MSA Section 9.4).

5. Use and care

Customer uses Hardware with the Services in line with the manufacturer’s documentation. Peerlogic manages firmware and configuration for Hardware provisioned on the Services and may do so remotely; Customer does not open, modify or reflash it while it is provisioned.

6. Returns

Purchased Hardware may be returned for refund only if unused, in original packaging, within 15 days of delivery, less any restocking fee disclosed in the Order. Defective units are handled under Section 4.

7. Data on Hardware

Peerlogic wipes configuration and credentials from returned Hardware before reuse. Customer is responsible for removing any data it stored on Hardware before return.

8. Changes

Peerlogic may update this policy on reasonable written notice under MSA Section 7. Updates do not change prices, lease fees or any other commercial term of an Order.