New
- Aimee Voice now has configurable transfers. When a caller asks for a named department your practice set up in Practice Settings, such as billing, Aimee directs them there.
Improved
- If you turn off rescheduling or cancellations, Aimee now tells callers right away and passes them to your team. Before, Aimee would ask questions to look the patient up in the system first, say that she couldn’t perform the action, and then hand off to your team.
- Aimee Voice is more responsive: Aimee now tells callers she’s checking while she looks up information, so calls have less dead air.
Fixed
- Aimee now finds openings for the exact day, time, or date range a caller asks for, such as “Wednesday after 5:30” or “any Monday in November”. Before, she sometimes ignored the request and offered something else without saying so. If no opening matches, she now says so before offering the next available one. If there are no openings at all, she tells the caller which dates she searched.
- Aimee now finds a provider from just a last name. If she can’t find them, or patients can’t book them online, she lists the providers the caller can book with. For practices on Denticon, she now tells callers which provider each opening is with, instead of offering openings without a provider name.
- For dental practices, Aimee asks insured new patients for their carrier instead of treating them as uninsured. If they don’t know it, she books them and flags it.
Improved
- We updated the Weave integration to keep it secure and reliable. No action needed.
Fixed
- If your practice uses GoTo, calls whose events GoTo sends out of order now come through to Call Explorer in Workspace as one call.
Improved
- The appointment detail card now shows the appointment’s status, so you can see where each visit stands at a glance.
Improved
- We updated the GoTo, Peerlogic Voice, and RingCentral integrations and call recording and transcription to keep them secure and reliable. No action needed.
Improved
- Aimee now reschedules in one step: she books the new time and releases the old one together. If anything fails, your patient keeps the original appointment.
- Aimee now passes reschedules to your team for appointment types she doesn’t recognize, instead of rebooking them as another visit type, like a consultation.
- When a patient asks to reschedule without saying the visit type, Aimee asks what the visit is for instead of guessing.
Fixed
- For veterinary practices, Aimee now uses a client’s choice of days or times, like “Tuesday afternoons”, when she offers appointments. In some cases she didn’t take them into account.
- For veterinary practices, when someone else takes an opening while Aimee reschedules a visit, she now offers a different time instead of the same one.
Fixed
- In Call Explorer, filtering by phone number now finds calls from numbers outside the US, and finds US numbers whether or not you type the +1.
Fixed
- If your practice uses ezyVet, resources you deactivate or move to another ownership in ezyVet now update in Peerlogic, so available appointment times match your current setup.
Improved
- When you view an organization or region, Tasks and Voicemails now ask you to choose a practice, so an empty list no longer looks like missing data.
Fixed
- If your practice uses Peerlogic Voice, voicemails left in mailboxes set up with a full phone number now appear in Workspace.
Fixed
- For dental practices, when a patient’s request fits several appointment types, Aimee names them and asks which to book, so your patients no longer repeat themselves.
Improved
- Connecting NextInLine from Integrations now opens a panel with step-by-step setup instructions, so you know what to prepare and what happens next.
- Connecting ezyVet from Integrations now opens in a side panel, so you can set it up without leaving your settings.
- When you select an organization in Insights, the Aimee Engagement and Aimee Performance tabs now appear if any of its practices use Aimee.
- Aimee settings no longer include the option that controlled whether Aimee presents itself as AI.
Fixed
- Speaker names in transcripts of outbound calls now show who actually said each line.
Improved
- For dental practices, when a caller books for several family members, Aimee gives each person a different time and tells the caller which day fits everyone.
Fixed
- For dental practices, when Aimee can’t add a new patient to your practice system, she passes the caller to your team instead of asking about a duplicate record.
- When a caller has no preferred time, Aimee now offers openings later the same day during your practice’s evening hours, instead of starting from the next day.
- Aimee books appointment types that have no online-booking setting of their own by following your practice system’s setting, instead of treating them as unavailable.
Fixed
- If your practice connects through NexHealth, Aimee now finds callers who already have a patient record, including new patients from online booking, so they can book without registering again.