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This Acceptable Use Policy (“AUP”) is incorporated into the Peerlogic Master Service Agreement (“MSA”) under its Section 7 and applies to every person who uses the Services through Customer’s account. Customer is responsible for its users’ compliance. Capitalized terms not defined here have the meanings in the MSA.

1. Lawful use

Customer will use the Services only for its own legitimate business operations and in compliance with applicable law, including health-privacy, consumer-protection, telecommunications and anti-discrimination laws. The Services record, transcribe and analyze calls by default. Customer is solely responsible for determining which consent and notice requirements apply to each call (including all-party-consent rules in states such as California, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, New Hampshire, Pennsylvania and Washington, and Canadian requirements), for configuring recording announcements or disclosures accordingly, and for obtaining any consent required. Customer will not disable or alter a recording disclosure in a way that violates law.

3. Outbound communications

Customer will comply with the Telephone Consumer Protection Act, the Telemarketing Sales Rule, CAN-SPAM, Canada’s Anti-Spam Legislation and CRTC rules, and applicable do-not-call requirements for every call, text message, voicemail or email sent through the Services. Customer will obtain and keep records of any prior express consent required for automated or AI-generated calls and texts, honor opt-out requests promptly, and not send messages outside permitted hours. Peerlogic may require evidence of consent practices and may block traffic that carriers or regulators flag.

4. Prohibited conduct

Customer and its users will not use the Services to: (a) violate any law or the rights of others, including privacy, publicity and intellectual-property rights; (b) send unsolicited bulk communications, robocalls without required consent, or communications that are fraudulent, deceptive, threatening, harassing or obscene; (c) spoof caller ID, misrepresent identity or origin, or engage in toll fraud, traffic pumping, call pumping or arbitrage; (d) transmit malware or attempt to probe, scan, breach or circumvent security or authentication of the Services or any network; (e) access the Services by automated means not provided by Peerlogic, scrape outputs, or interfere with the Services’ operation or other customers’ use; (f) resell, sublicense or provide the Services to third parties, or use them to build a competing product; (g) use AI outputs to make clinical, treatment, employment, credit or similar decisions about individuals without human review; or (h) submit data the Customer has no right to share.

5. Emergency calling

Voice Services support 911 and (where available) E911 and Kari’s Law and RAY BAUM’s Act requirements, but may not function during a power or internet outage, when a device is moved without updating its registered address, or when the Services are suspended. Customer will keep each device’s registered emergency address current, notify users of these limitations as the FCC requires, and maintain an alternative means of calling emergency services.

6. Telecommunications and numbers

Telephone numbers assigned to Customer are provided for use with the Services and remain subject to carrier and regulatory rules; Customer may port numbers it has the right to use. Customer will not use the Services in a way that violates carrier acceptable-use requirements, causes excessive or abnormal network usage, or exposes Peerlogic to carrier penalties, and will reimburse Peerlogic for any such penalties attributable to Customer’s use.

7. Fair use

Plans described as unlimited are for normal business voice use. Customer will not originate or terminate multiple concurrent calls through a single line of service, aggregate traffic from more than one business over an unlimited line, or route only outbound long-distance traffic over an unlimited plan. If more than 10% of Customer’s calls in a month are short-duration calls (under 10 seconds), Peerlogic may assess a charge of 10¢ per short-duration call. Usage that materially exceeds the average of similar customers, or that indicates automated, resale or non-business use, may be moved to usage-based billing on 30 days’ notice.

8. Protective suspension

Under MSA Section 4.4, Peerlogic may immediately suspend the portion of the Services reasonably necessary to address a violation of this AUP, materially unlawful use, a credible threat to security or service integrity, a carrier or regulatory block, or a legal requirement. Peerlogic will notify Customer and give it an opportunity to correct the issue when lawful and practicable, and will restore access promptly once the basis for suspension is resolved. Peerlogic may remove or disable content that violates this AUP and may report unlawful activity to authorities.

9. Reporting

Suspected violations, security vulnerabilities or abuse originating from the Services should be reported to abuse@peerlogic.com. Customer will promptly report in writing any lost or stolen device, compromised credentials or suspected fraudulent or unauthorized use of its account, and will cooperate with Peerlogic’s investigation. Customer remains liable for all charges resulting from fraudulent or unauthorized use of its account, credentials or devices until Peerlogic receives that written notice.

10. Changes

Peerlogic may update this AUP under MSA Section 7. Continued use after notice of an update constitutes acceptance.