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This End User License Agreement (“EULA”) is incorporated into the Peerlogic Master Service Agreement (“MSA”) under its Section 7 and governs access to and use of the Peerlogic platform, web and mobile applications, desktop softphone, Aimee AI features, APIs and documentation (together, the “Software”) by Customer and its users. Capitalized terms not defined here have the meanings in the MSA.

1. License

Subject to the MSA and this EULA, Peerlogic grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the Term to access and use the Software for Customer’s internal business operations at the locations and in the quantities covered by its Orders. All rights not expressly granted are reserved by Peerlogic and its licensors. The Software is licensed, not sold.

2. Authorized users and accounts

Customer may permit its employees and contractors (“Users”) to use the Software under Customer’s account, and may extend use to its Affiliates (entities that control, are controlled by or are under common control with Customer) within the quantities and locations in its Orders; Customer is responsible for its Affiliates’ compliance as for its own. Customer is responsible for all activity under its account, for each User’s compliance with the MSA, this EULA and the Acceptable Use Policy, for keeping credentials confidential, for enabling multi-factor authentication where offered, and for promptly deactivating Users who leave or change roles. Credentials may not be shared. Customer will notify Peerlogic promptly at support@peerlogic.com of any known or suspected unauthorized access and will reasonably cooperate in addressing it. Peerlogic may rely on instructions from any User who appears to be authorized.

3. Restrictions

Except as expressly permitted, Customer and its Users will not: (a) copy, modify, translate or create derivative works of the Software; (b) reverse engineer, decompile or attempt to derive source code, models, model weights or prompts, except to the extent applicable law expressly permits despite this restriction; (c) rent, lease, lend, sell, sublicense, time-share or otherwise make the Software available to third parties; (d) use the Software to develop, train or benchmark a competing product or service; (e) remove or alter proprietary notices; (f) use the Software in violation of the Acceptable Use Policy; (g) exceed the quantities, locations or usage limits in the applicable Order; or (h) access or use the Software on behalf of a direct competitor of Peerlogic, or to monitor or benchmark its availability, performance or functionality for competitive purposes.

4. Applications and updates

Mobile and desktop applications may be installed on devices used by Users for Customer’s business and are subject to the applicable app-store terms. Peerlogic may update the Software, including automatically, to add, modify or remove features, provided it does not materially reduce the core functionality purchased in an Order during the then-current Term. Customer is responsible for maintaining compatible devices, operating systems, browsers and network connectivity, including bandwidth and quality-of-service settings recommended for voice traffic. The Software may include third-party and open-source components licensed under their own terms, which govern those components to the extent they conflict with this EULA.

5. AI features and outputs

Aimee and other AI features generate transcripts, summaries, call scores, suggested responses, recommendations and similar outputs (“Outputs”). As between the parties, Outputs derived from Customer Data are Customer Data and belong to Customer. Outputs are generated by statistical models and may be inaccurate, incomplete or inappropriate for a particular situation; they are provided to assist, not replace, Customer’s judgment. Customer will review Outputs before relying on them and will not use them as the sole basis for clinical, treatment, employment, credit or similar decisions about individuals. Outputs may be similar to those generated for other customers, and Peerlogic makes no claim of uniqueness.

6. Integrations and third-party services

The Software may connect to practice-management, scheduling, payment, messaging and other third-party systems that Customer enables. Customer authorizes Peerlogic to access and exchange data with those systems on its behalf and represents that it has the right to grant that access. Third-party systems are governed by their own terms; Peerlogic is not responsible for their availability, accuracy or security, and an integration may be modified or discontinued if the third party changes or withdraws access.

7. Beta and preview features

Peerlogic may offer features identified as beta, preview, early access or similar. These are provided for evaluation, may be changed or withdrawn at any time, are excluded from the Service warranty and Service Level Agreement, and may be subject to additional terms. Customer uses them at its own discretion.

8. Feedback and usage data

Peerlogic may use feedback as provided in MSA Section 5.3 and may collect technical and usage data about how the Software is used to operate, secure, support and improve it, as described in the Data Processing Addendum.

9. Suspension and termination

Peerlogic may suspend a User’s access to address a violation of this EULA or the Acceptable Use Policy, or a security risk, as provided in MSA Section 4.4. On expiration or termination of the MSA, all licenses end, Users must stop using the Software and uninstall any applications, and Customer Data is handled as the Data Processing Addendum provides.

10. Ownership

Peerlogic and its licensors own the Software, its models, documentation and all related intellectual property, including improvements and derivative works, as provided in MSA Section 5.2. Nothing in this EULA transfers ownership of any Software to Customer.

11. Changes

Peerlogic may update this EULA under MSA Section 7, provided an update does not materially reduce the rights granted for the then-current Term. Continued use after notice of an update constitutes acceptance.