1. Two kinds of data, two sets of rules
Patient and caller data. When a dental practice uses the Services, we record, transcribe and analyze its calls on the practice’s behalf. The practice is the covered entity or controller of that data, and we process it only on its instructions under our Data Processing Addendum and Business Associate Agreement. If you are a patient or caller of a dental practice that uses Peerlogic and want to access, correct or delete information about you, contact the practice directly; we will assist them in responding. This Privacy Policy does not govern that data. Everything else. This Privacy Policy governs personal information we collect about website visitors, prospects, customer users and administrators, event attendees, job applicants and anyone who contacts us.2. Information we collect
- Information you give us: name, work email, phone number, company and role when you request a demo, open an account, submit a support ticket, subscribe to updates or apply for a job; billing contact details for customer accounts.
- Information from your use of the Services: login activity, features used, device and browser type, IP address, operating system, approximate location derived from IP address, crash and performance data, and in-app support interactions.
- Cookies and similar technologies on our website and web app, used for sign-in, preferences, security, analytics and (on the public website) advertising measurement. You can control cookies through your browser; disabling essential cookies will prevent sign-in.
- Information from others: business contact details from partners, resellers, dental-industry data providers and public sources; integration data from practice-management systems a customer connects.
3. How we use it
To provide, secure and support the Services; to set up and manage customer accounts and billing; to respond to inquiries; to send service, security and billing communications; to send marketing about Peerlogic products to business contacts, which you can opt out of at any time; to analyze usage and improve the Services; to detect, prevent and investigate fraud, abuse and security incidents; to comply with law; and for the purposes described when we collect the information.4. How we share it
- Service providers (subprocessors) that host, deliver, support and analyze the Services on our behalf, listed on the Subprocessors page, under contracts that limit their use of the information.
- Partners and resellers involved in selling or supporting your account, where you or your practice have a relationship with them.
- Integrations you enable, such as practice-management, scheduling or payment systems, which receive the data needed to make the integration work.
- Legal and safety: when required by law, subpoena or legal process; to enforce our agreements; or to protect the rights, property or safety of Peerlogic, our customers or others.
- Business transfers: in connection with a merger, acquisition, financing or sale of assets, subject to this Privacy Policy.
5. Retention
We keep personal information for as long as needed for the purposes above, for the life of a customer account and a reasonable period after, and as required by law, tax and accounting rules or to resolve disputes. Data processed on behalf of customers is retained and deleted on the schedule in the Data Processing Addendum.6. Security
We protect personal information with administrative, technical and physical safeguards appropriate to its sensitivity, including encryption in transit and at rest, access controls with multi-factor authentication, logging and monitoring, and security training for our personnel. The measures we maintain for customer data are summarized in the Data Processing Addendum. No system is perfectly secure; if we become aware of a security incident affecting your personal information, we will notify you as required by law.7. Your choices and rights
- Marketing: unsubscribe from any marketing email using the link in the message, or email privacy@peerlogic.com. You will still receive service and billing communications for an active account.
- Access, correction, deletion and portability: you may request a copy of the personal information we hold about you, ask us to correct or delete it, or ask for it in a portable format. Customer users should first contact their account administrator, who controls their account.
- California residents have the rights described above under the CCPA/CPRA, the right to know the categories of information collected and shared, and the right not to be discriminated against for exercising them. We do not sell or share personal information. Authorized agents may submit requests on your behalf with proof of authorization.
- Canadian residents have the right under PIPEDA and provincial law to access and correct their personal information and to withdraw consent, subject to legal and contractual restrictions. Our Privacy Officer can be reached at the contact below.
- Other U.S. states: residents of states with comprehensive privacy laws may exercise the equivalent rights those laws provide.