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When you bring a phone number to Peerlogic, it moves in one of two ways. Porting moves the entire number, both voice and text messaging (SMS/MMS), to Peerlogic. Hosting moves only one part of the number’s service. Peerlogic handles the messaging while voice stays with another provider, or Peerlogic keeps the voice service while another provider handles the messaging.

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How it works

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Full porting

Porting transfers a phone number from your current carrier to Peerlogic. When the port is complete, Peerlogic becomes the carrier for the number and is responsible for routing its calls and messages.
  • When to use it: You are canceling your previous phone service and moving your entire phone system to Peerlogic.
  • What you provide: A signed Letter of Authorization (LOA) and account records from your current provider. See Port your numbers to Peerlogic for the full list of documents.
  • After the port: Cancel your old service after the port is complete so you are not billed twice.

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Hosted messaging

Hosted messaging moves only the text messaging (SMS/MMS) part of a phone number. Voice calls are not affected. Hosting works in either direction:
  • Messaging to Peerlogic: Peerlogic handles text messages for the number, and calls continue to ring through your existing voice provider.
  • Messaging away from Peerlogic: Peerlogic keeps the voice service for the number, and another platform handles its text messages.
To host messaging for a Peerlogic number on another platform, ask that platform to start the hosting request. Peerlogic must authorize the number to be hosted away. If Peerlogic already provides voice service for a number and you now want Peerlogic to handle its text messages too, the number can’t be ported again because it’s already with Peerlogic. Contact Peerlogic Support to add Peerlogic messaging for the number instead. Your other messaging provider must approve and release the messaging service, and some providers notify you during this step. To send business text messages from a number on Peerlogic, register your practice for 10DLC texting.

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Key details