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Change the recurring time frame that controls when your practice uses its business-hours call routing.

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Before you begin

  • Sign in to the Peerlogic Voice portal.
  • Identify the existing time frame that controls your business hours. Its name may differ from Business Hours.
  • Confirm the days and opening and closing times you want to use.

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Procedure

1

Open Timeframes

Select Timeframes.
2

Select the business-hours time frame

Open the recurring time frame that controls your normal business hours.
3

Choose the active days

Select each day when the practice is open. Clear each day when the practice is closed.
4

Set the active hours

Drag the endpoints for each selected day to set the opening and closing times.
5

Save the schedule

Select Save.
Times that no other time frame covers use the Default routing treatment. Review the affected phone numbers before changing business hours so you understand where calls go outside the updated schedule.

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Verify

Reopen the time frame and confirm that it shows the intended days and hours. Place test calls during both an active period and a period handled by Default routing.