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Change the routing for a Peerlogic Voice number so calls go to an external phone number during a selected time frame.

Before you begin

  • Sign in to the Peerlogic Portal with Office Manager credentials.
  • Identify the Peerlogic Voice number and time frame you want to update.
  • Repeat this procedure for every number that needs the same routing change.

Procedure

1

Open Inventory

In the Peerlogic Portal, select Inventory.
Peerlogic Portal navigation with Inventory highlighted

Open Inventory in the Peerlogic Portal.

2

Select the number

Select the phone number whose calls you want to forward.
Inventory list with a phone number highlighted

Select the phone number whose routing you want to change.

3

Select the time frame

Open the time frame during which calls should go to the external number.
Phone number routing editor with the Business Hours time frame highlighted

Open the time frame that should route calls externally.

4

Choose the routing treatment

In Treatment, select PSTN Number.
Treatment menu set to PSTN Number for the selected time frame

Set the time frame treatment to PSTN Number.

5

Enter the destination

In Destination, enter the external phone number. Include the 1 prefix before the number.
Destination field containing an external phone number with the 1 prefix

Enter the external destination with the 1 prefix.

6

Save the routing change

Select Save.
Save button beneath the updated time frame routing

Save the updated routing configuration.

Unless you use a Specific Dates/Ranges time frame, restore the normal routing when you no longer want calls forwarded to the external number.

Verify

Call the Peerlogic Voice number you updated and confirm that the call reaches the external destination during the selected time frame.