Before you begin
- Sign in to the Peerlogic Portal.
- Have the greeting recording ready to upload.
- Identify the auto attendant or call queue you want to update.
Configure an auto attendant greeting
1
Open the auto attendant
Select Auto Attendants, then select the auto attendant you want to update.
2
Open the introductory greetings
Select Intro Greetings, represented by a speaker icon.
3
Upload the greeting
To replace an existing greeting, edit that greeting and upload the new recording. To add another greeting, select Add Greeting and upload the recording.
Configure a call queue greeting
1
Open the queue messages
Select Call Queues. Find the queue you want to update, then select its edit music-on-hold control.
2
Upload the greeting
In Messages, select Add Message and upload the greeting recording.
3
Open the queue settings
Return to Call Queues, then select the queue name.
4
Enable the introductory greeting
Select Pre-Queue Options, then set Require Intro MoH to Yes.